User experience (UX) is one of the most important factors contributing to the success of any online endeavor. However, it’s easy to forget in the throes of running your business. For sustainable success, continuously improving design practice is not just an option — it’s vital. Here are several straightforward tips to help you improve your processes and deliver a better UX to your company and customers.
1. Watch Your Scripts
User research forms the basis for most of the actions taken to improve UX, and it usually involves scripts. They’re extremely useful; they guide the structure of sessions, and provide a common path. Be sure that your scripts are not overly rigid, though — you still need to tweak your scripts to align with your overall evaluation of the situation. This is when taking specific user feedback to heart really makes a difference.
2. Watch Your Words
The technical terms used in UX design are fun to throw around, but most people don’t use them. If you’re communicating with your UX team, enjoy the fancy terminology. If you’re communicating with the rest of the organization, use more accessible language. And it’s imperative to use clients’ own language when communicating with them. Elucidate — don’t alienate.
3. Conduct an Audit
You and your team are focused on getting things done. You get the projects, run with them, measure and communicate the results and start all over again. There’s usually little time to reflect. Long term, this is detrimental to the health of your business. To circumvent ineffective processes, take a day or two off and pull your UX team together. Go step by step through all of your processes, and analyze them to determine if they work the way you want them to. Evaluate how well your current strategy serves the organization, what can be done better, and what needs to change in order to adapt to the dynamic needs of your enterprise.
4. Do Some Recycling
Review past UX projects. It’ll likely be an eye-opener. You might find that an approach you have forgotten about is something you can recycle right now. If you get particularly inspired, do a meta-analysis of multiple projects and create a whitepaper or a YouTube video to show your expertise to potential clients. It’s a great way to learn, share, and possibly profit at the same time.
Improving your UX design process requires intentionality and creativity. Consider these ideas to boost your effectiveness.